Saten.com About Us
Saten Textile About

Turkey's Leading Fashion Site saten.com started its journey in May 2012, targeting the top of the internet, just like its stores in the retail sector, which has been serving for more than 25 years. By bringing customer satisfaction to the forefront since its establishment; Maturity Difference 6 Installments, Payment at the Door and most importantly - it was the first shopping site to launch the "Instant Cargo" system exclusive to saten.com, which is nowhere else. Saten.com has changed the Instant Shipping system to Fast Shipping since October / 2014 and started to ship incoming orders quickly according to their arrival dates and times.

Secure Shopping saten.com uses SSL certificate, which ensures the security of the information transmitted with 128 bit encryption in data transmission. At saten.com, your credit card information is used only when ordering and is not stored in the database.

Quality and Authenticity Guarantee The originality and quality of the products sold are tested twice with a special unit of Saten at the selection stage of the products, and a special operation line that performs 100% quality control at the packaging stage at the warehouse.

Best Customer Experience Putting the best customer experience at the center of its service approach, saten.com communicates directly with the customer service team and its members, which can be reached 7/24. Facebook, Twitter, Pinterest ve İnstagram It is constantly accessible through its channels.

If you want to return an item you bought from Saten.com for any reason, you can easily send it back within 7 days.
Saten.com is one of the leading companies in the online textiles sector, and is an ever-growing family with an innovative perspective. 

What is Saten.com?

Saten.com is a special shopping site that offers the most fashionable products at special prices to its members, providing a privileged shopping experience. Being a member of saten.com is completely free. All products sold on saten.com are products manufactured with Satin Assurance. There is the highest security system green bar application on saten.com, SSL Certificate is used, which ensures the security of the information transmitted with 128 bit encryption.

Is it safe to shop on your site?

There is green bar application, which is the highest security system in Saten.com, SSL Certificate is used, which ensures the security of the information transmitted with 128 bit encryption. The card information used when shopping on saten.com is not saved and can never be seen by third parties.

Do you have a physical store?

Saten Textiles within the Satin Life brand under the hunters in Istanbul, Kavacik, Paşabahçe and Fikirtepe including 7, while Turkey General in Edirne, we have a total of 10 stores including Antakya and Iskenderun.

Membership Transactions
Is Membership Paid?

Membership of saten.com is completely free.

How do I become a member?

In order to become a member of saten.com, you need to fill in the relevant fields on the opened page by clicking "I want to become a member" on our homepage. In order to complete your membership process completely, you need to open the "Membership Confirmation Mail" sent to your e-mail address provided during the membership and click the "Complete Membership" button. At the end of these procedures, your membership will be completed..

Will my membership be active immediately?

In order for your membership to be active, you need to open the "Membership Confirmation Mail" sent to your e-mail address that you entered during filling out the member form and click the "Complete Membership" button. At the end of these procedures, your membership will be completed.

Cancellation and Refund Information
What should I do if I want to return the product?

Our customers who want a refund within 7 days following the day your order reaches you can return a product within 7 days. If you return due to any defect caused by the product, your return period is 30 days. You can provide the return of the product / products within the framework of the criteria below.

   - If you fill out the "My Account - My Return Requests - Create New Request" return request form for the product you will be returning, you will be given your return code. Your Return Code will also be sent by mail and sms. You can make your return transactions with our contracted cargo company with your return code.

    - We kindly request you to send the product you will return to the SkyNet Worldwide Express (0212) 243 20 07), by filling in the copy of your invoice with the "Return Form", without damaging the package, unused product and all accessories and the label on the product. Make sure that you make your shipment through the Satin Textile agreement in order for your return to reach us healthier.

*Non-refundable refunds are not accepted for any other cargo than SkyNet Worldwide Express...

    -Returns of single-use products, products that deteriorate quickly or are likely to exceed the expiration date are not accepted.

The refund price (total product prices you have returned - Shipping Cost & amp; Door-to-Service Service Fee is not refundable) is transferred to your credit card from the moment the products arrive at the warehouse, after checking their compliance with the return conditions. Depending on your bank, it may take several days to see your refund on your credit card.

If you have a discount coupon you have used in your order, it will be redefined to your account during the return process. The period of use remaining in the discount coupon on the date of your order will start again with the refund process.

Return Address: Saten Tekstil Elektronik İletişim San. ve Tic. Şti. - Adil Mahallesi Demokrasi Caddesi Manolya İş Merkezi No:1 Kat:2 Sultanbeyli / İstanbul - TURKEY

How many days is the return period?

Saten.com members "Right to Withdraw without Reason" is 7 days.

To which address will I send my refund?

Return Address: Saten Tekstil Elektronik İletişim San. ve Tic. Şti. - Adil Mahallesi Demokrasi Caddesi Manolya İş Merkezi No:1 Kat:2 Sultanbeyli / İstanbu

Will I pay shipping costs on return?

In order to enjoy the shopping to the fullest; Shipping costs of all products you send to saten.com with a return request belong to Sateen. You can send it to the address below with SkyNet Worldwide Express (0212) 243 20 07) as "Buyer Paying" by filling out the return form on the back of the original copy of the invoice that comes with your order and in accordance with the return conditions.

Return Address: Saten Tekstil Elektronik İletişim San. ve Tic. Şti. - Adil Mahallesi Demokrasi Caddesi Manolya İş Merkezi No:1 Kat:2 Sultanbeyli / İstanbul- Turkey

When will the refund of the product I return be made?

After checking the compliance of the product with the return conditions, if you have made your transaction by Saten.com, your card will be returned to your bank account numbers that you will specify if you made the transaction at the Door Payment option. The duration for this process is 10 business days. Depending on your bank, it may take a few extra days to see your refund on your credit card / bank account. This process is completely dependent on your bank and saten.com does not have the right to intervene in your bank..

Can I change color / size for the product I receive?

You can return the product / products you purchased from Saten.com free of charge at all shipping costs, Saten.com, color & amp; size change is not possible..

Elime geçen ürün kusurlu. Ne yapmam gerekiyor?

If you send the product to us within the return period, if your product / products are not in stock, your order will be canceled and a refund will be made. For details on return transactions, see. "What should I do if I want to return the product?"

Why is the amount paid in installments?

The price of the product you purchased in installments is fully refunded to your credit card, but the refund of your refund to your credit card is reflected to your card in installments.

How can I cancel my order?

You can send your Order Cancellation request with your order number by sending an e-mail to [email protected]

Shipping and Delivery
How much is your shipping fee?

The Cargo Fee is 4.99 € for purchases on saten.com.Having 100% Safe Shopping Experience with credit cards, they can shop in 6 Installments for Cash Price.

When will my cargo arrive?

Saten.com the order delivery date is stated as 1-2 working days** for 95%* and 4-6 working days **for other remote regions.<

*
( Our customer service will contact you in case of any mishaps.)

** ( Force majeure is not included in the days.)

When will the product I bought be delivered?

Your order is sent by Skynet World Wide to the delivery address you specified during working hours (on Business Days).

Can I change the delivery address of my order?

To check the status of your order, please check the relevant order from the "My Account" tab on your home page. If your order is "Your Order Has Been Received" status, you can change your delivery address. You can call our call center at 0850 736 22 22 & nbsp; or send an e-mail to [email protected] to submit your new address.

Can I change the recipient of my order?

To check the status of your order, please check the relevant order from the "My Account" tab on your home page. If your order has the status "Your order has been received", you can change the recipient information of your order. You can call our 0850 736 22 22 call center to send your new address or send an e-mail to [email protected]

My order has been shipped. I want to change the address.

You can call our Call Center at 0850 736 22 22 or send an e-mail to [email protected] so that we can send your current address information to Skynet World Wide

Is delivery made on public holidays?

Skynet World Wide does not deliver on public holidays.

Can you send the product I bought early?

Orders; "and" are shipped quickly, according to the date and time of reaching Saten.com.

My order came when I wasn't at my address.

The cargo company delivers your order to the address you specified. If you cannot find your address, a note is left stating that you can get your package from the nearest branch. If you do not receive your package from the specified branch within 3 days, your order will be returned to sateen.com.

With which company will my cargo be sent?

sateen.com continues its cargo operations with Skynet World Wide. The cargoes of your orders are delivered to the address you specified via Skynet World Wide.

Why do you send the invoice on the package?

It is legally obligatory to send the invoice of your order on the package and write the name and surname.

Do you have a delivery abroad?

Orders placed through sateen.com/en are delivered.

For purchases made on saten.com, it is possible to shop with MasterCard, Visa, GiroPay, Sofortve, Safaty Pay, Sepa, Trustly credit cards.

What is safe shopping?

The new way of shopping saten.com it applies a variety of security measures to make the shopping experience of all its members as enjoyable as it is safe. saten.com your credit card information is only used during the ordering process and is never stored in the database.
Your information is really saten.com SSL certificate is used to secure the information transmitted with 128-bit encryption, ensuring that it is sent to the databases without being recorded.

 

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